WARRANTY OF EQUIPMENT & RMA AUTHORIZATIONS

  1. Limited Warranty

FleetVu products are warrantied directly through their respective manufacturers against material defects for a period of one (1) – two (2) years from the date of purchase. The Manufacturer warrants to the original customer of record/purchaser of the device that, should the product or any part thereof exhibit defects in material or workmanship under normal consumer usage conditions that result in product failure within the warranty period, such defects will be repaired or replaced with a refurbished or new product at the Company’s discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to consumers who purchase the product in the United States, Canada, and Mexico and is not transferable or assignable.

This warranty does not apply to:

  • a) Products/devices subject to abnormal use or condition, accident, mishandling, neglect, unauthorized alterations, misuse, improper installation or repair, or improper storage.
  • b) Products whose mechanical or electronic serial number has been removed, altered, or defaced.
  • c) Damage from exposure to moisture, humidity, excessive temperature, or extreme environmental conditions.
  • d) Damage resulting from connection to, or use of, any accessory or other product not approved or authorized by the Company.
  • e) Defects in appearance, cosmetic, decorative, or structural items such as framing and non-operative parts.
  • f) Damage from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage, a blown fuse, theft, or improper usage of any electrical source.
  1. System Maintenance & Lifecycle Notice

All equipment deployed by FleetMaster and/or its vendors is subject to a defined service lifecycle.

  • Legacy Classification: Hardware and devices exceeding a service life of three (3) years from the date of original installation or purchase are classified as “Legacy Equipment.”
  • Service & Performance: FleetMaster/FleetVu and/or the equipment manufacturer are under no obligation to provide ongoing firmware updates, software patches, or technical support for Legacy Equipment. As of May 2026, Legacy hardware is no longer eligible for standard firmware, software, or security updates. The Customer acknowledges that features dependent on connectivity may become degraded, deprecated, or non-functional as technology evolves.
  • Manual Legacy Firmware Update Policy: In instances where specialized manual updates or “End-of-Life” firmware updates are made available to the customer per the customer’s request, such updates must be performed manually by the Customer via direct local physical interaction with the hardware (e.g., via USB) and are provided on an “as-is” basis. The Customer is solely responsible for all Legacy Firmware Updates costs and the labor and implementation costs associated with the installation of the manual updates. FleetMaster/FleetVu National Installation Groups are not authorized to perform these manual updates; the implementation of such updates is strictly the responsibility of the Customer. FleetMaster/FleetVu makes no warranty that such updates will restore or maintain optimal functionality of Legacy Equipment.
  • Limitation of Liability: FleetMaster and their vendors disclaim all liability for the performance, integration, or reliability of Legacy equipment. Continued operation of units not maintained per documented guidelines is at the Customer’s sole risk. Subscription fees for the platform remain due and payable regardless of the operational status of Legacy hardware, provided the platform remains accessible. FleetMaster’s service obligation is limited to providing access to the FleetMaster platform. Hardware functionality, data capture quality, and device connectivity are dependent upon the Customer’s adherence to manufacturer maintenance schedules and regular equipment upgrades. FleetMaster is not responsible for any loss of functionality, data, or operational capacity resulting from the Customer’s failure to replace or maintain Legacy hardware. This policy is incorporated into and forms part of the FleetMaster Terms of Service.
  1. Extended Warranty

Manufacturer may offer an optional One or Two Year Warranty at the time of purchase. Pricing varies based on the equipment installed per power unit. Extended warranties are paid via an additional monthly fee or on an annual payment basis at the time of purchase. Please contact your FleetMaster representative at 619-684-1181 to learn more.

  1. Liability Disclaimers

The Company disclaims liability (i) for removal and/or reinstallation of the product/devices, (ii) for geographic coverage, and (iii) for inadequate signal reception by the antenna or for communications range or operation of the cellular system as a whole. FleetMaster is not responsible for and does not guarantee restoration of any third-party software, personal information, or memory data contained in, stored on, or integrated with any wireless device—whether under warranty or not—returned to an authorized service center for repair or service.

The extent of the Company’s liability under this warranty is limited to the repair or replacement provided above and, in no event, shall the Company’s liability exceed the purchase price paid by the purchaser for the product. Any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, shall be limited to the duration of this written warranty. In no case shall the Company be liable for any special, consequential, or incidental damages for breach of this or any other warranty, expressed or implied, whatsoever. The Company shall not be liable for the delay in service under this warranty or loss of use during the time the product is being repaired or replaced.

  1. Return Material Authorization (RMA) Process
  • The customer must contact Manufacturer Support and request a ticket describing the problem and the serial number(s) of the product(s).
  • The Company confirms the issue cannot be resolved remotely and responds to the ticket by providing an RMA number and return address.
  • The product(s) must be shipped to the Distributor or Manufacturer’s facility with the RMA number clearly visible on the shipping label.
  • The product is fixed or replaced and shipped back to the customer. The Company updates the RMA ticket with resolution details and tracking numbers.
  • Company must receive returned parts within 14 days of the date the RMA was issued.
  • RMA must be shipped in its entirety. Products must be carefully packaged to avoid damage during transit. The Company disclaims any liability for damages during transit.
  • If RMA material is not shipped in accordance with these criteria, the shipment will not be accepted and the material may be returned to the customer at the customer’s expense.
  • Repairs/Replacements are contingent upon inspection by the Manufacturer.
  • Customers are responsible for all shipping costs unless the item is DOA (Dead on Arrival) or defective upon receipt. Contact your representative for shipping information.

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